Refund policy

Last updated: November 3, 2026

30-day mail-in returns

You may return an item for a change of mind, fit, or other ordinary reason if you send it back within 30 calendar days after you receive it. Please dispatch the return by day 30; the deadline is based on when you send it, rather than when it arrives at our address. Keep your postal receipt or other proof of dispatch.

Ordinary returns must be unused, unwashed, and in their original condition. Include your order number, receipt, or another record that lets us identify the purchase. The same return rules apply to regular-price and sale merchandise. We do not offer in-store returns.

How to return an item

Contact us at info@paintedrosebrooklyn.com if you need help with a return. Pack the item securely, include the purchase details, and mail it to:

Painted Rose
755 Bedford Avenue, 1st Floor
Brooklyn, NY 11205
United States

For an ordinary return, you buy your own return postage or label and pay the return shipping cost. Ordinary return postage is not reimbursed. We do not charge a restocking fee, return handling fee, or additional refund fee.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from your order, contact us so we can arrange a remedy. Painted Rose pays the necessary reasonable cost of returning a damaged, defective, or incorrectly supplied item. Contact us before buying postage for one of these cases so that we can arrange the return; ordinary change-of-mind postage rules do not apply to these issues.

Refunds

After receiving a qualifying return, we will inspect it and initiate the refund to your original payment method within 14 calendar days of receipt. The refund covers the price paid for the accepted returned item and any applicable refundable sales tax.

The 14-day period is our deadline to initiate the refund. Your bank or payment provider may take additional time to post it to your account; we do not represent this processing period as a guaranteed date when the money will reach you. If a refund is missing, contact us and your payment provider so the transaction can be traced.

Exchanges and your rights

We offer returns for refunds rather than voluntary exchanges. If you would like a different item, you can return the eligible item and place a separate order.

This policy does not limit remedies or other rights available under applicable law. A written copy of our refund policy is available on request.

Contact

Painted Rose
755 Bedford Avenue, 1st Floor, Brooklyn, NY 11205, United States
Email: info@paintedrosebrooklyn.com
Phone: +1 718-637-7844